Company Response Review Report Review
This company is a joke.

Angela Robinson Submitted this review about Exclusive Auto Carriers
Review made Live: 8/19/2013 4:10:00 PM
I received a call from someone name Michelle from this company that I trusted to take care of my car moving plans, I then started hear from someone by the name of Gina. I first advised them that I wanted my vehicle picked up on 08/08/13 because I had some things to do to the vehicle before it was shipped. I then got a call back stating that there was someone that day that was able to get the vehicle when I clearly stated that I wanted it picked up on 08/08/13. I then received an email from Gina on 08/07/13 providing me with the drivers name and contact informat and the vehicle was going to be picked up on 08/08/13 as I requested. On 08/08/13 I got a call from a female stating they would be there on 08/09/13 to pick up the vehicle so on 08/09/13 I contacted the female that was providing information about the driver because the driver would not answer his phone. The female then stated that the driver wouldnt have been able to make it until Sunday because he was in Mississippi and something happen with the transmission on his truck,at this point I'm upset but kept calm. I contacted Exclusive Auto to advise them of what I was told. Gina seemed to not care what was happening. She then states that she was going to contact the company and then contact me back, I never got a call back so I called her back and then she stated that she didnt hear anything from the driver. It would have been nice for her to contact me to give me updates. About an hour later I got a call back from the company that they contracted with and was advised that the driver would still have been able to make it that day around 5 or 6. The driver finally called after I inquired with the female that was doing all the calling on why he was not answering. The driver then stated that he was in Houston then he had to go to Loredo then he was going to be on his way to pick up my vehicle. I then got a call about 8:30 on 08/09/13 from the driver stating that he wasnt going to be able to make it could he come on 08/10/13 when the dates kept changing I then knew something was up. On 08/10/13 I contacted the driver to see if he would still be at my home to pick up the vehicle between 12 p.m. and 1 p.m. he then stated no but shortly afterward, I then asked him would it be by 3 p.m. he stated no maybe by 5 p.m.. I then contacted the driver around 3:30 to see if he was still on track for the time he stated. He then stated that he would let me know in about an hour because he was at a shop in San Antonio. I then advised the driver that all the excuses were ridiculous and I cancelled plans and even missed work under the impression that he was going to pick up my vehicle. Then driver then called again stating that Exclusive Auto would have to find someone else because he couldnt do it because now the engine blew in his truck. I am thinking how could you go from the transmission to the engine. I then sent emails out on Monday morning advising Michelle and Gina of what happened. Michelle did send a response back stating that she was going to forward it to the manager and the manager would have called me first thing on Monday morning. Around 10 am I contacted Gina and advised her that the vehicle was never picked up and she didnt seem to concern she just stated well we will put it back on the board.I then said do you not want to hear what happen? I then explained the story to her but I could tell that she was not really interested in hearing about what happened and all the excuses. Well I called back several times that day and still there was not a driver. I called back on Tuesday which was 08/13/13 I was advised that they had a driver but they had to cancel that driver. I then contacted the company and advised them that I wanted to cancel the service and I wanted a refund because I received poor service from them and have been only getting the run around.I think it may have been Amanda that I spoke with but she because argumentative. I could not tallk the way I wanted to because I was at work. I advised them that they needed to take the posting down because I had already found another compay in my area that was able to help me. I was assured that it was going to be taken down about two hours later I contacted them again to advise them to take the posting down because they were still trying to get bids for the vehicle and again they were rude. I found a company within my area and was given a driver within hours and within the same day my vehicle was on the truck ready for shipping. Please do not use Exclusive Auto Carriers. I think that this is a company that is full of scams and just makeup that they have drivers to haul your vehicle when they really dont.



This is an updated from the previous post. AfterI posted this review not an hour later I got a call from this company. I am thinking that once a review is submitted the company gets some kind of alert or something or the may just have someone to watch the website all day. I was advised that I would receive a refund and which I did see the refund posted to my account this morning. But I was asked by the guy that called would I remove my review since I would be receiving a refund would I remove my review, my response to him was maybe. Well I will not be removing my review because other consumers need to be aware of the things that this company is doing. I wonder how many other potential customers they have asked to do that after they have tried to scam them. I think that this company has no good morals or values.
Shipment Details
Origin State:
Texas
Pickup:
Not Provided
Destination State:
South Carolina
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
25533-IR
Quote or Order Cost:
$650

Company Response
Nicholas Vinci from Exclusive Auto Carriers Submitted this response.
Response Date: 8/25/2013 4:55:00 PM
We apologize you feel that way Angela you have been fully refunded