Company Response Review Report Review
Tara

jetblast911 Submitted this review about Domestic Auto Transport
Review made Live: 5/27/2009 10:26:00 PM
The first time experience was nerve- racking. However, the issue was with the transport carrier company and the lack of communication as to actual pick up and delivery date/time. The fact that the carrier manager was involved in the actual pick up and said the delay was due to their truck having to go in for maintenance. That is good, please communicate that there is a pick up delay to the customer. I was not in a time crunch to get the car but I had to arrange for folks to be available to release the car to the carrier driver. On the delay of delivery, there was bad weather but again no communications from the driver although I was given a delivery time. When I finally got a hold of the driver, he said he was tired and had to sleep thus didn't make the scheduled delivery time. Again, it is all about communications! I am not sure of this transport carrier company but I can say that all of my dealings with Domestic Auto Transport (DAT) were very good. The quick response of a quote and telephone follow up was very good. The price was reasonable and DAT representatives Tara and Casi were very good, and helpful. I would use DAT again in the future but not so sure about this particular carrier.

Buckle up and be safe!
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
351554
Quote or Order Cost:
$529

Company Response
terry Williams from Domestic Auto Transport Submitted this response.
Response Date: 5/28/2009 11:20:00 AM
Thanks so much Thomas! It was a pleasure assisting you with this move. Sometimes there are a few bumps in the road with the carriers, but we try our best to keep them on their toes and look out for our customers! I am so glad you are satisfied with our customer service here at DAT, which is our goal every time! I look very forward to helping you out in the future! Thanks again Thomas! - Tara