Tim our contract stated 6 days for pickup and delivery, which we meet. At the time of delivery your car did have a dent ( size of a nickel) on the fender. My driver acknowledged this and was going to write it up on the BOL but he did inform you that it may be hail damage from the storm he passed through in Kansas. And with any Act of God that it may not be covered. This did not satisfy you so you walked away without paying. Not that you refused to pay, you just didn't. My driver then reloaded the vehicle. Which upset you. This is COD policy. You and your mother then called the office and talked Nicki. She immediately took $100.00 off of your COD to help pacify you, it didn't. You did not want to get 2 estimates as is standard. You just could not be troubled nor did you have the "time". Your where unreasonable to talk to and knew how this should work. After several conversations I (Kevin) told you must pay for the COD or you would not receive the vehicle. You finally agreed to pay minus the $100. The driver received the money, unload the vehicle, wrote up the damages and left. You should be honest and admit you wanted a free transport for very minimal damage. This is not how our business works. You get damages, you get estimates, we decide wither to pay or submit the claim to insurance. Your total estimate damages where $251.00 of which you received $100.00 all ready. Nobody pays for " your time to get the estimate" as you told the insurance company. Our trucks are keep at our secure lot, not at our drivers homes. There would be no children " playing around " the transporters. Money was never the issue except for you not paying it. As for all of the other comments you have made I don't think they even need a reply, as they do not represent me, my employees, or my business.