Ms. Nelson has misrepresented the facts concerning our dealings with her. She booked this move and made no mention of wanting her car to be in a covered area. She called us and demanded that we put her car in a covered area and we accommodated her request. This vehicle was to be delivered on time as promised. Ms. Nelson, for reasons known only to her, then cancelled the order and demanded that we return her vehicle after we had paid our terminal $100 to pick her car up. We agreed to release her car if she would be kind enough to reimburse us for the expenses incurred. We faxed the proper documents to be signed and faxed back to our customer service department. Ms. Nelson then faxed the release form directly to the terminal without submitting payment. Our terminal recognized the fax number as a local number and called us to see if Ms. Nelson did in fact pay for expenses incurred. We advised the terminal that we did not receive payment and that they were not to release the vehicle. After several attempts to satisfy Ms Nelson and receive payment, we released her car and absorbed the costs associated with this move. Our relationship with Ms Nelson has cost our company $100 and earned us the privilege of being subjected to foul language, verbally abused, having out reputation slandered and our good name drug through the mud.