Champion Auto Brokers, Champion Car Carries Inc. is a company with horrible customer service, with dispatchers who will lie to their customers over and over, and ultimately will deliver your car late, possibly at a very inconvenient time, and will refuse to acknowledge any accountability for their inability to deliver as promised.
I highly recommend that you select any other car transporter service. Do not use Champion Auto Brokers, Champion Car Carries Inc.
Our vehicle was scheduled to arrive on Monday. Over and over on Monday we were told it would arrive that day. We waited until midnight and no car. Tuesday was the same story - we were assured we'd receive it that day. On Wednesday morning we were told the truck had mechanical problems, but it would be there that day. At 5:30pm we are told that the truck is 44 miles away and would be there in an hour so we needed to be at home. At 7:00 we call and they say it's "5, 10, 15 minutes away." At 7:30 we are told he is 30 miles away.
I tell the dispatcher that we have to attend an event at my son's school and we will be gone from 8:00-10:00pm, so, I asked that, after we waited 3 days, the driver should wait for us until we return. He tells me that the driver won't wait and they will further delay the delivery until the next day or possibly the day after that or the day after that - that is really what he said. This was upsetting because I didn't want to miss my son's first school event, but I had already waited 3 days and couldn't wait another 3.
The driver arrived at 9:00pm on Wednesday night. I had to leave my son's school event halfway through it to go back home to meet an impatient driver. As he put it, "I don't want to wait for you unless I know you're coming here now." I know how he feels. We had dinner plans (a very rare occasion for the parents of two toddlers) that we missed at 6:30pm because we were waiting for him to arrive and now I was missing an important night.
In short, this company is unreliable and will consistently mislead their customers. The customer service is poor. The driver couldn't figure out how to get to my house even though he was about 500 yards away on the correct street, and repeating that he wasn't from around here. Overall this is an incompetent operation that should not be in business.
Please take this warning seriously - do not use this company.
Do not use Champion Auto Brokers, Champion Car Carries Inc. for your car transporting needs.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
27288
Quote or Order Cost:
$650
Car Condition
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