Carmoza was in constant contact with Mrs. Fisher during the transport of her vehicle. When Mrs. Fischer advised us that she was unable to contact the assigned carrier, Freedom Transportation, while her vehicle was in transit, we made repeated attempts to reach the carrier ourselves. When we did not receive any return calls from the carrier we contacted the police on Mrs. Fischer's behalf. Mrs. Fischer was also given the personal cell phone number of a manager at Carmoza who spoke to both Mrs. Fischer and her daughter several times over the Labor Day weekend. There was never any deceit or lies on Carmoza's part. Mrs. Fischer's vehicle was picked up in Nanuet, NY and delivered to Glendale, AZ... a trip that typically takes 7 to 10 days. Her vehicle was picked up on 8/24/2011 and delivered on 9/5/2011, two days after her scheduled delivery date. When the carrier contacted us on September 3rd we discovered that they had subcontracted the transport to another carrier without our knowledge - which is a direct violation of our carrier terms of service. Freedom Transportation has been banned from receiving any future business from Carmoza and we have posted negative ratings about their performance on transport industry websites so that other brokers and customers do not have a similar experience with them. Carmoza refunded 100% of the deposit we received from Mrs. Fisher (our entire portion of the transaction).