This customer filled out his own paperwork and under the section where we have pickup date, he put in the date he needed it delivered by. How could we read our own paperwork incorrectly? He never called to verify until 2 days before the date he had written down, and that’s when the confusion started. Secondly, this customer had a friend receive his vehicle for him because he did leave town. As for paying for door-to-door service, nowhere on the paperwork he filled out, does it say anything about that. It says that the customer agrees to meet the truck at a location off a major interstate, due to the size of the truck. To address the third issue, our dispatch department does not give out any statuses before 1pm CST. Any customer that calls in before that time is asked to call back. Our computer system updates every day while dispatch is at lunch with the information the drivers give us each morning.