Company Response Review Report Review
They backed-out!

Matt Submitted this review about AutoStar Transport Express
Review made Live: 10/2/2015 12:32:00 PM
After receiving a variety of quotes to move our vehicle from Oregon to North Carolina, we chose one of the least expensive options, but not the very cheapest. AutoStar seemed to have good reviews. AutoStar gave us a low quote and didn't bother to look up where our city was located. That's a little crazy, right? I can't imagine FedEx giving me a quote to ship a box and not care to know where it needs to go. When it came time to find a carrier to pick up our car, nobody would do it for their quoted price. After the initial 10 day pick-up period had passed, with us checking in every other day, they still had no leads on picking up our car. We had to leave for our cross country move, leaving our car with a neighbor. I must commend AutoStar for giving us a refund of our deposit, but it was VERY frustrating to hire them to move the car, only for them to eventually decide that they actually wouldn't do it. They basically fired themselves from providing the service we hired them for.
Shipment Details
Origin State:
Oregon
Pickup:
Never
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
669357-DV
Quote or Order Cost:
$950

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 10/28/2015 1:59:00 PM
We apologize that the vehicle was not picked up in a timely manner. We stand behind our 10 day money back guarantee, and issued the customer a full refund.