Damaged my brand new car
Justin
Submitted this review about
Auto Transport Group LLC
Review made Live: 7/15/2018 6:53:00 PM
I found a car on a dealer lot, 3 states away that I wanted, so I bought it sight unseen, except for the pictures the salesperson sent me, including those when it was loaded onto the trailer.
The vehicle was supposed to be delivered to my door, but the driver calls at 4:30 saying he’s running late and wants me to pick it up at ATG’s facility in Farr West, Utah, 25 miles away.
I get there and no one at the facility knows anything about my car. They point me out to where the driver is unloading cars from a truck, saying he might know.
Anyway, I watch the driver carefully unload 5 cars and he tells me he’s already given the keys to the manager.
Suddenly, the manager who didn’t know anything remembers my car and brings it to me.
It’s filthy, like been mudding, filthy. He gives me the keys and I leave, directly to the car wash, where I discover huge scratches and body damage on the passenger side. I immediately take pictures.
I go back, but they are closed. However, the driver who brought my car in was still there. I show him the damage and he says it was perfect when he unloaded it from the truck. He also told me that the manager and a younger employee were driving my car before I arrived. The next day, I call the manager and he says he nor anyone else at the facility drove my car. Regardless, I told him I wanted the car repaired and to be compensated for the reduced value due to a repaired car report. He refused.
Needless to say, I have photographic evidence that my car was perfect when it left the dealer, but was damaged while in ATG’s group’s possession.
I’ve since found pictures of my car on some of the employees social media pages.
When you buy an $85,000 car, you expect it will be handled with care and better than these crooks did.
