Company Response Review Report Review
FRAUD

Nick Connolly Submitted this review about Auto Shipping Group LLC
Review made Live: 9/8/2014 1:32:00 PM
DO NOT USE THIS COMPANY. I recently had them ship my car from Dallas, Texas to Las Angeles, California. They shipped my car for $920 (a fairly competitive price).While this brokerage was professional, the shipping company they booked me with was TERRIBLE. This brokerage set me up with "Pacific Groupage Services." Throughout the whole process they were very unprofessional and could never talk or answer questions. They do not speak english very well. But the reason for this review is that when I picked up my car, It had 780 NEW MILES ON IT. They added 720 miles onto my new car. That is HALF of the distance that I wanted it shipped. When i picked it up it had ZERO gas in it. NONE. They said that I had no proof of what they had done and then simply stopped answering my calls. Please avoid this company for your own sake. This company is a fraud. Sue Was very friendly but could not do anything about the 780 miles on my new car. She said that I was out of luck and that they were sorry. But that doesn't take away the 780 miles or EMPTY TANK of gas. I had to take a different car to get gas and bring it back.
Shipment Details
Origin State:
Texas
Pickup:
Early
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1009880
Quote or Order Cost:
$920

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 9/8/2014 3:05:00 PM
Nick, as brokers we pre-screen every carrier that we assign. The carrier we assigned has very high ratings but because there was no proof of the mileage difference, there was no way to discern if it actually happened. This is the reason for taking pictures and/or video tape just before it is loaded. I did try to negotiate with the carrier on your behalf but he just simply did not believe the miles were put on the vehicle as claimed. I am very sorry that this happened and it is very rare, but I cannot stress enough the importance of the pictures at the pick up. We are not a fraudulent company. We are A+ rated with the BBB and have been in business for a very long time.