Review Report Review
Poor communication, excessively delayed

Elliot K. Submitted this review about American Auto Shipping
Review made Live: 2/12/2024 1:55:00 PM
We used them to ship from MA to Hawaii. The whole process was confusing and did not turn out at all the way they said it would on the phone. They said 5 business days to pick up the car – it took 13. They said it would take about 3-4 weeks to arrive after we place the order...it's taking over 7. We believed them and didn't arrange rental cars and had to scramble to get set up. They have been hard to reach, impossible to get updates, and mostly just super frustrating to work with.
Shipment Details
Origin State:
Massachusetts
Pickup:
Late
Destination State:
Hawaii
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0