Company Response Review Report Review
a nightmare

Laurence Submitted this review about AmeriFreight Car Shipping
Review made Live: 3/18/2011 3:43:00 PM
The pickup was a nightmare. They couldn't come before I moved out of MD (it took forever for them to come), so I dropped my car at a friend. They called me to say that if I pay $50 more someone can pick up my car the following day!!! Unbelievable. But it was already over 2 weeks that I was waiting for the pickup so I said ok. On the day they finally came to pickup the car, the driver called me to say that he cannot drive his truck in the street and that I have to drive it to their dispatch place. I said that I paied for a door-to-door service and that the friend who is taking care of my car doesn't have a driving licence. So there was no way for anyone to drive the car to the spot they wanted to us to bring it. After hours on the phone, the driver said he'll find a way... and he did!
Then he told us that we will be delivering the car on a Wednesday, and the Monday prior that Wednesday, he called me to say that he will be there in few hours. Well, I have a job and cannot be at the disposal of the driver. When he told me Wednesday at the first place, I made arrangement for it and couldn't change. So again, after hours talking with him we agreed on Tuesday evening.
altogether, everything went wrong. Very bad experience.
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
921101264-VV
Quote or Order Cost:
$1085

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 3/18/2011 5:05:00 PM
Any customer that has a bad experience when using our services is regrettable. We offer a number of shipping options and if the one chosen is unsuitable, we encourage customers to upgrade should they require a more timely shipment. AmeriFreight did all according to our contractual obligation and would have been very happy to prioritize the shipment if needed. Regarding the pickup locations and times of pickup, I understand the inconveniences it may cause customers but the trucks often have to make adjustments due to inaccessibility and or the time of pickup and delivery. Everyone is trying to do the best they can in difficult circumstances. Unfortunately things may not always go as planned. We are however grateful that the car got to its destination without any further complications.