We regret to hear of Kevin`s dissatisfaction as customer service and satisfaction is our main goal. We do everything possible to accommodate all of our customer`s needs. This particular customer requested a pick up date of April 9th and asked that we schedule the pick up as close to this date as possible. Although this customer chose stand-by service, we were able to arrange for pick up for his vehicle on the exact date he requested, April 9th. The general time frame for delivery from coast to coast is 10-14 days and the estimated delivery for the customer`s vehicle was April 22nd, although this date was not guaranteed. The reason for such a broad time frame is because occasionally drivers do have delays due to uncontrollable events. In this particular situation the carrier`s truck suffered mechanical problems and needed to be taken to a body shop. The carrier, KJ Falcon, notified us immediately and we arranged for another one of their trucks to pick up the customer`s vehicle and deliver it as soon as possible. Subsequently, the vehicle was delivered on April 23rd. We were in constant communication with the customer throughout the whole process as well as with Mike from KJ Falcon. Although the ONE DAY delay was out of ours and the carriers control we even offered to refund a portion of the customer`s payment as a courtesy.