Company Response Review Report Review
Bait and Switch goin on here

Jim Submitted this review about All Roads Express Auto Transport Inc
Review made Live: 10/30/2014 8:37:00 PM
Was quoted 950 ( after broker fees of 195.) Paid broker fees, after twelve days, I kept calling and finally was told would need another 150 to pick up and deliver. this after so many days. I told them I would go 100 additional, to get it goin...and once car was picked up, they called a few days into transport to tell me they needed another 25$. Car arrived with a decent carrier, but this Broker Service, is lame, and waits until you have time invested, and down payment...then they jack up the prices! DON'T GO WITH ANY COMPANY WHO REQUESTS A N Y DEPOSIT UP_FRONT!!!!!!
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
X8264097
Quote or Order Cost:
$1200

Company Response
David Mazer from All Roads Express Auto Transport Inc Submitted this response.
Response Date: 10/31/2014 11:19:00 AM
Your original quote was: $1125.00 you paid $195.00 which left a balance to the carrier of: $930.00. We found you a carrier but they wanted $1075 which is $145.00 more than we quoted you. We refunded back to your debit card $45.00 on 10/29/14 transaction ID 001 0324653, from our reservation fee to help cover the cost. You were informed of this upon dispatch, which you had agreed to the extra $100 and we refunded you the extra $45.00 so you can pay the carrier the full amount of $1075 when it gets to NASELLE, WA. We did NOT bait and switch you, you were fully aware of the whole transaction AND all our calls are recorded.