Company's inability to guarantee anything

Kelly Submitted this review about Agape Auto Transport LLC
Review made Live: 8/4/2008 9:01:00 AM

Customer service was very good, however none of the transporting companies have any control over the independent truckers who are responsible for actually picking up your vehicle. Once we received our vehicle we found out that the driver was quite upset with the way all of the transportation companies handle their setup procedures for picking up vehicles, and felt that the transportation companies were only interested in making the money.


Company Response
Rebekah A from Agape Auto Transport LLC Submitted this response.
Response Date: 8/4/2008 5:51:00 PM
Kelly Nippell of Great Mills, MD, had her 1995 Toyota Camry transported from Orange, CA to Maryland. Her total cost to the carrier was $1100. We worked with Kelly during the very busy season to get her vehicle scheduled for transport. She was very patient and understanding during the process. We do not really understand what the exact complaint is. It seems as though the driver was a little disgruntled. We are very sorry that he burdened Kelly with that. Once Kelly’s vehicle was assigned there were no issues that we are aware of with the carrier or driver. The carrier that transported Kelly’s vehicle is very reputable and one of the best carriers in this industry. We kept Kelly informed and provided the best service possible for Kelly. As Kelly stated "Customer service was very good". We wish Kelly the very best.