VEHICLE DAMAGED, CLAIM REFUSED

Steven Gonchar Submitted this review about AV Transport
Review made Live: 4/30/2009 3:37:00 PM
The vehicle, a Scion tC, was delivered dirty and damage. The damage was discovered after a car wash, so of course the transporter claimed it happened after the vehicle was delivered. After a month sending the requested photos and estimates the transporter refused to pay for damages. They are irresponsible liars who will do anything to not pay for your damaged vehicle. Unless you like dealing with insurance companies and the small claims court system avoid dealing with this transporter at all cost.

Company Response
sofia from AV Transport Submitted this response.
Response Date: 5/20/2009 7:52:00 AM
This customer's car was delivered on time when customer received the car, he inspected the car and signed bill of lading, a few days later he called saying that was damages on the car, scratches on quarter panel. I asked the customer to submit pictures of the damaged and that's when we discovered that the damages customer was claiming were already noted on bill of lading when we picked up the car, so, AV TRANSPORT is not liable for damages that were already on vehicle when we picked up the car. Customer is also saying he paid us $850.00 we only collected $700.00. AV Transport has all the documentation to proof that this customer is wrong.