Review Report Review
Worse Customer Service EVER

Elaine Submitted this review about ABR Transport
Review made Live: 9/8/2014 5:56:00 PM
I contacted ABR shipping to ship my vehicle back to Vancouver to my parents. When quoting, I specifically told them I needed the car to arrive in Vancouver Aug. 25 - 27 because my parents will be travelling for a week afterwards and no one will be available to pick-up the vehicle. I told them I am available to drop off my vehicle WHENEVER as long as it got to Vancouver within that timeframe. Not too much to ask?

They agreed to come pick up my vehicle on Aug.11, and said one of their drivers will call me when they do. No one came to pick up on that day. I called them and asked about it and they told me that their driver is on vacation and they will assign me another one. Ok cool. ONE WEEK GOES BY. Did I say that I was on a time restraint?? NOBODY responded to my emails and inquiries within that week.

So the driver came to pick up my vehicle on the 18th. He was great, nice and professional. No complaints about the driver. He told me that the vehicle will be dropped off on a train that afternoon and will arrive at Vancouver in 10-14 days. So it just MIGHT arrive at Vancouver before my parents leave... Of course, no luck there.

I received an email from them on Aug. 26th asking me to confirm my payment. What? I already paid you guys 2 weeks ago? It IS a pay first then ship process. I called and asked about the payment, the lady on the other end of the phone sounded asleep. Answered with "mhm"s and "uh huh"s and was TOTALLY not listening to a word I was saying. Completely unprofessional.

ABR shipping told me they will call me when the car arrives in Vancouver and is available for pick-up. On the 16th day of waiting I was fed up with waiting. I called them and asked where my vehicle was. The lady on the phone says "Oh it was released an hour ago, did no one call you?" No. No one called me. "You can come pick it up now". Well no. I can't. Because no one is in bloody Vancouver! "Why did you send it to Vancouver if no one is in Vancouver for pick-up?" Are you serious? At this point I felt like blasting profanities. Ok, well if no one called me should I call some other number to ask about it? "No, stop calling us. We'll call you". Mother beep!

In the end I had them lock the keys up in the car so my parents could pick it up with the spare keys. I have no idea what condition the vehicle is in.

Don't EVER use this company unless you want your blood sugar to reach peak levels.
Shipment Details
Origin State:
Ontario
Pickup:
Late
Destination State:
British Columbia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R0041388
Quote or Order Cost:
$1456