Company Response Review Report Review
Great Transport Experience

Jim Cochran Submitted this review about Excellent Auto Transport
Review made Live: 1/25/2015 3:34:00 PM
Excellent Auto Transport Great Job! We are very please and if this happens again you will be the first person I call
Christa and Bernie were great to work with...Very professional even when at almost the last minute the delivery location had to be changed. Unlimited Transports driver, Raul was excellent. After some scheduling problems and truck issues, Raul showed exactly when he stated, in fact, early. He knew exactly where he was going to put the vehicle and loading took less than an hour...Of course we made sure he had coffee and something to eat when he left.

The day before delivery, we had to change the location by about 30 - 40 miles. My son, who is in the Navy, had his duty location on delivery day changed and all personnel we dealt with were very accommodating. Raul showed up first thing in the morning to deliver but had to wait about 30 minutes since my son was on an active shooting range and could not get released. However, everything worked out great and the car was delivered without any issues. Excellent Auto Transport and Unlimited Transports earned and deserves 5 stars due to the outstanding cooperation.. Thanks again for getting the truck to Virginia
Shipment Details
Origin State:
New Mexico
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
622195
Quote or Order Cost:
$1400

Company Response
Sonia from Excellent Auto Transport Submitted this response.
Response Date: 1/25/2015 4:12:00 PM
Good Afternoon Jim! I am so happy we could accommodate all of your details, even the details that were changing. In the real world, this happens more often than you think and that is why it's great to have the person that takes your order be the person that dispatches your vehicle. Being hands-on through all the steps ensures the contract is kept up-to-date with any changes that occur. We all have details and the details are what we focus on to give our clients our best. We hope you let us know how you are doing and if you need us in the future! - Christa, Founder and Co-Owner