Horrible Experience

C. Malone Submitted this review about AA All Star Discount Auto Transport Inc.
Review made Live: 3/28/2013 10:49:00 AM
My husband and I were moving from Indiana to California and his car needed to be shipped. At the beginning of August 2012, I was quoted a price of $599, which I thought was amazing. I paid a deposit of $299.00 and expected the car to be picked up on the date requested. Initially, dealing with Ms. Sweet was fine. She promptly responded to my emails and answered my questions. However, when the car was still in my parking lot 3 days after the pickup date requested, I could not get in touch with her and the man who did answer the phone at the toll-free number was extremely rude, yelling at me (the customer!!!) and would not let me say anything. Ultimately, I had to use a different company who charged $300 more than this company and it is 6 months later and I have been unable to get a response via email or phone about my deposit being returned. I noticed that someone tends to respond to comments made here, so maybe I will finally get a response. I am no longer angry about the horrible service I received...All I want now is my money back.

Company Response
Lisa from AA All Star Discount Auto Transport Inc. Submitted this response.
Response Date: 4/7/2013 6:03:00 PM
What we say in almost every response on here, and to every customer we speak to is that we can't guarantee a specific day, and it says that on every shipping order. Despite this, people hear what they want, when Malone called we told her we would have a carrier as soon as we could but she told us she was canceling and making other arrangements. I guess the other arrangements was going with someone that raised her up a few hundred dollars to get her picked up right away, and she is upset over that. She further says she couldn't get in touch, but the person she spoke with was rude? So she did speak to someone, she just didn't like what was being said? We do our best to get cars picked up as quickly as possible, but being flexible is always the key to all shipping.