Damaged upon Arrival - Transport Reviews.com - Your Auto Transport Information Source. View Reviews, Ratings and Rankings of Auto Transporters.

Transport Reviews.com - Ratings and Reviews of Auto Transport Companies by Customers.

View 21820 Reviews on 1074 Auto Transport Companies.
Recently Ship A Vehicle? Add the 21821th Review now!

Transport Reviews.com - Customer Reviews of the Vehicle Transport Industry

Company Login

Email This Page

Super Supporter

Trust a leader in car shipping
48 Hrs Priority Shipping, Budget Rates
Great Cust. Service (877)719-0916

Reviews & Ratings of Auto Transporters
Posted by Customers.

You Are 1 of 226 Active Visitors.

View All Companies | Newest Reviews | Information For Transporters

Auto Transporter.com Free quotes from auto transporters that customers would use again!	Agape Transport Licensed-Insured BBB, Instant Quote 5 Star Rating 866-990-SHIP	Anytime Car Shipping Ship domestic & overseas. Licensed, bonded & insured. (800)729-2160	Pro Vehicle Shipping "A" Rating with the BBB! No Deposit Required! 800-219-9808
Ads By Transport Reviews

Poster:

B Healey

Date:

9/15/2008 6:27:00 PM

Reviewed:

Agape Auto Transport LLC

Subject:

Damaged upon Arrival

Review:

I felt the auto transport co. Agape did a great job but the carrier they assigned (Safe Transporters Inc.) did an awful job. My 2006 BMW was the first car at the bottom of the carrier. It took the transporter about 6 days from their original scheduled pick up date to actually pick up my car. The main issue was that my car arrived damaged. My sunroof was smashed in and there was some type of fluid leaked all over my car. It also looked like someone used a brillo pad on the hood of my car. Safe Transporters just wanted me to take $400.00 off the shipping cost and just get the sunroof fixed. After days of research and getting the run around from Safe Transporters, Agape gave me the insurance info from Safe Transporters. After another half a dozen phone calls I finally got through to their auto insurance. Safe Transporters auto insurance paid for all the damages in full which turned out to be over 3K to fix. All I can say is that if you plan to ship your car on an open carrier I would try to ensure it is on the top row.

Report This Review

Response:

Posted by a representative of Agape Auto Transport LLC on 9/16/2008 9:45:00 AM

We want to offer our most sincere apology to Ms. Bethanie Healey again about the damage done to her vehicle. She has every right to be upset about this carrier. They were indeed late and this was due to mechanical issues; however, Safe Transporters neglected to keep Ms. Healey and Agape informed of their status. This problem has been addressed with the management of Safe Transporters.

It is our responsibility to make sure that all carriers have adequate insurance to cover any damage that may occur. Sometimes the process in dealing with insurance companies can take longer than we like. This is true for private and commercial insurance claims. We are pleased to hear that the claim process, once started, was finalized quickly and that payment was paid to you promptly.

Again we are sorry about the experience you had with the carrier. Thank you so much for recognizing that the carriers service and Agapes service are separate. We appreciate you mentioning we did a great job for you.

B Healey gave Agape Auto Transport LLC a rating of:

Review details
Quote or Order ID:	62651-DD
Quote or Order Cost:	$1200

Origin:	Virginia
Pickup:	Late
Time from first available date the vehicle was picked up:	11 day(s)
Destination:	Washington
Delivery:	On Time
Total Time from pickup to delivery of vehicle:	5 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	Yes

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:

Disclaimer: The reviews posted on this site are posted by persons that claim to be customers of the auto transport company that they are reviewing. Their opinions are theirs and theirs alone and do not represent the views and opinions of Valley Solutions, Inc., TransportReviews.com and Auto-Transport-Reviews.com. Visitors should not solely base their choice on these reviews. Companies and visitors are responsible for policing the reviews and alerting us to potential false reviews or reviews not posted by a real customer. To report misuse of this site please contact us.

For more legal information please visit our Legal Information page.

TransportReviews.com is a Community Site Proudly Provided to You By:
Valley Solutions, Inc.