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Mike Corridan |
| 9/15/2008 3:43:00 PM |
| Red Carpet Auto Transport, Inc. |
| poor communication |
though Red Carpet's response has been fast in securing independent transport co. ( second time used,) I was extremely disappointed with Hatch Transportation's service and communication.
I had RC and Hatch to move my car to Rhode Island from AZ in late May and all went very well. At summer's end, I used the same outfit with horrific result. After a verbal guess by driver of 7-9 days for return, I began calling driver after 10 days. I finally rec'd a call back, after several tries, where driver stated there was truck trouble/breakdown in New Mexico ( on/about the 10th day) .
I guess that Hatch arranged for a different truck to get my car from New Mexico to a drop off lot in AZ. After speaking with Hatch, I arranged to go to lot, about 40 miles away, to get my vehicle rather than wait for a "couldn't be determined' number of days longer to take delivery at my home.
When I queried as to a reasonable rate adjustment to recognize lack of status calls, uncommunicated delay, my own effort and time to arrange ride to pick up car, eliminating need to final deliver, etc. I was reminded by Dale Hatch that there are no guarantees on delivery. I accepted a token $40 adjust and quickly ended this horrible experience.
Yes, equipment breaks down; customer service should not.
In future, Red Carpet; sure; Hatch, no way.
Report This Review
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Mike Corridan gave Red Carpet Auto Transport, Inc. a rating of:  
| Review details | |
| Quote or Order ID: | 50442-ep |
| Quote or Order Cost: | $1264 |
| Origin: | Rhode Island |
| Pickup: | On Time |
| Destination: | Arizona |
| Delivery: | On Time |
Total Time from pickup
to delivery of vehicle: | 12 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | No |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Primary Contact: | Dale Hatch |
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Valley Solutions, Inc.