| Brian | |
| 7/21/2008 9:32:00 PM |
| Red Carpet Auto Transport, Inc. |
| Poor communication but good delivery |
Communication before the pickup was a bit lacking. It would have been nice to have some assurance prior to the pickup window that everything was under control. Rather, I had to call them for each of the first 3 days of the window just to check that they would in fact be sending a carrier. I was getting worried that they had quoted too low and were just going to abandon the job. At no point did they ever call me, even after they finally did contract with a carrier. Turns out they did send an email, even though I told them I would be on the road with no access to email.
However, when they did finally pick up on day 5, delivery was quick and at a much better price than anyone else offered. Overall the service was good and I would use again, they just need to work on improving communication prior to the pickup.
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| Posted by a representative of Red Carpet Auto Transport, Inc. on 7/22/2008 6:09:00 PM |
Brian, Thank you for the review. I would like to apologize that you feel our communication was not up to par, especially considering who your PAE was. If she is known for nothing else in this lifetime it will definately be for her wonderful communication skills. I would like to note that we do not call our customers on a daily basis as we would never be able to get your vehicle scheduled and moved if we did. However we are happy to have you call and check in at anytime to see where we are at in the proccess. I am including a copy of, What to Expect Once You Decide To Use Red Carpet Auto Transport. Have a Great Day and I hope this helps others to understand what to expect once you book with RCAT.
WHAT TO EXPECT ONCE YOU DECIDE TO USE RED CARPET AUTO TRANSPORT.
* Once you have booked your order it will be processed immediately by your Personal Accounts Executive (PAE).
* Then your PAE will email you a verification email and a copy of your order receipt. (It is up to you the client to go over the order receipt and make sure all information is accurate. If there is an issue you will need to contact your PAE right away so he/she can change it in the system.) Your PAE will get your deposit information at this time, it will be placed in your file and processed once we have confirmation from the carrier that your vehicle has been picked up.
* Your load will be placed on several load boards at which time they will be available for our carriers to see and call in and request. (Our dispatch department is second to none, they are very proactive when it comes to finding a carrier for your vehicle.)
* Once dispatch has assigned your vehicle to a carrier you will receive a call from your PAE. He/She will inform you of the estimated date of pick-up and delivery as well as give you all the carriers contact information. You will also be provided with the carriers insurance binder if you request it.
*Once your PAE has confirmation from the carrier that your vehicle is safely loaded onto the truck your deposit payment will be processed. (Red Carpet Auto Transport accepts Personal checks, Credit or Debit Cards (Visa, Master Card,and AMEX). You will be charged a 5% fee for using Credit/Debit or Paypal as your form of payment. If you wish to pay the full tariff amount you will be charged a 10% fee to cover administration and invoicing to the carrier.
* During transport of your vehicle you are welcome to call a request an update from your PAE or you can also call the carrier and ask them directly.
* When the carrier arrives with your vehicle you will need to pay him the remaining balance owed via cash (carriers have quite accepting any other form of payment due to the rampant fraudulent activity these days).
* You will need to pay the carrier in full before your vehicle can be unloaded. You will then walk around the vehicle with the driver and note on the Bill of Lading and damage if there is any, you will then sign it.
* It is very important that you read the Bill of Lading completely before signing it, especially if there is any damage to your vehicle. Once you sign the Bill of Lading you are accepting the vehicle. If you do not make notation of damage to the vehicle on the Bill of Lading you will have no recourse with the insurance company.
* Your PAE will give you a call the day of delivery or the next business day to see how it all went.
* Once we have confirmation of delivery we will email you a link to Transport Reviews were you can post a review on Red Carpet Auto Transport as well as a review for your PAE.
**Please note that your PAE will not be calling you on a daily basis, but you are more than welcome to call to inquire about the transport of your vehicle and were we are at in terms of scheduling it for you. |
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Brian gave Red Carpet Auto Transport, Inc. a rating of:  
| Review details | |
| Quote or Order ID: | 42201 |
| Quote or Order Cost: | $729 |
| Origin: | California |
| Pickup: | On Time |
| Destination: | Washington |
| Delivery: | On Time |
Total Time from pickup
to delivery of vehicle: | 4 day(s) |
| Truck/Carrier Type: | Open |
| Dirty: | Yes |
| Items Stolen: | No |
| Damaged: | No |
| Honesty: |   |
| Knowlegeable: | |
| Hold Times/Promptness: | |
| Overall Customer Service: | |
| Primary Contact: | Becky |
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Valley Solutions, Inc.