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Poster:

Ernesto Pasion

Date:

12/19/2007 10:56:00 PM

Reviewed:

Cross Country Auto Transport

Subject:

Sure pick-up before giving deposit - Dishonest (Beth Feldman)

Review:

Be careful of Beth Feldman!!!! BETH will tell you everything in your transaction that everything has no problem and she will promise that everything is under control and then she will force you to pay $200 dollar for your deposit....The story will end after she get your $200 deposit and for sure she will not return back to you. You will be in the middle of nothing and your deposit is gone. As a friendly advice please read all the review first with Cross Country Auto Transport before you make any transaction. You may want to contact your credit card company to dispute and get back you deposit money....good luck...

Report This Review

Response:

Posted by a representative of Cross Country Auto Transport on 12/21/2007 8:50:00 AM

In response to this complaint CCAT apologize for any inconveniences this may have cause as Beth feildman was diagnosed with a terminal illness and has been gone for the entire 2 weeks. Many of her phone calls have been spread out to the other agents which I"m sure was taking care of according to our notes in the system that your dates and information was confirmed. Keep in Mind that the dates given to you for pick up are strictly estimated and when the driver is ready for pick up he will contact you 6 to 12 hours notice prior to pick up and then at least a 2 to 3 hours notice before actually getting their to pick up. Please contact our office so we may assist you as your order is still current and we have yet to receive a cancellation notice from you wanting to cancel your order. Also you can go to our website to check out the frequently asked questions which will also help in assisting you with any questions on the actually pick up if you were on unable to get a hold or Beth. We sincerely apologize for the inconvenience as we indeed are a reputable company and have been in business over many years with very few complaints which in most cases like this is a misunderstanding due to lack of communication on both parties.

Ernesto Pasion gave Cross Country Auto Transport a rating of:

Review details
Quote or Order ID:	1394041
Quote or Order Cost:	$950

Origin:	California
Pickup:	Never
Destination:	New York
Delivery:	Never

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

Honesty:
Knowlegeable:
Hold Times/Promptness:
Overall Customer Service:
Primary Contact:	Beth Feldman
Secondary Contact:	Beth Feldman

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