| Pick up and delivery were LATE! | | They were scheduled to pick up my car on a Thursday; the car didn't get picked up until Saturday.
My car was scheduled to arrive the following Sunday; I did not get my car until Tuesday evening.
I called the company's number twice, and left a... [ More ] | | This customer was informed that the pick up date was an estimate. then the time from pick up and delievery is an estimated 7-10 days which we met in time. also the person who picked up the phone for her is one of the owners so she did speak to someon... [ More ] |
|  | | Diana | | 9/1/2009 11:45:00 PM |
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| Took my car for a 110 mile joy ride!!! | | My car arrived here in San Mateo from NYC with an additional 110 miles on it and 5/8 less in the gas tank! I know this as I checked mileage and gas before turning the car over to the man who picked it up. Alena's bill of lading has absolutely NO pla... [ More ] | | First off i would like to state that all bills of lading are the same from company to company, which is a standard contract for all carriers. secondly the complaint about the gas used and mileage does not add up correctly interesting that we used les... [ More ] |
| | | Mindy | | 7/20/2009 10:14:00 PM |
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| Stressful waiting for delivery | | First of all, I should state that I actually used Cascade Auto Shipping, which then contracted this company to do the actual shipping.
To clarify on some of the points structure, I have to say the transport time was very fast. 7 days from coast t... [ More ] | | First i would like to say that we are always deliever on time and we have a strict policy of calling a minim. of 24 hours in advance. we did contact the customer and if they did not answer we leave a message and then try to call again later. We would... [ More ] |
|  | | Sandy | | 7/9/2009 12:59:00 AM |
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| Poor communication | | Lack of communication was the biggest issue for me. I was informed that my vehicle would arrive Wednesday evening and I waited all evening and didn't receive a phone call. At around 11pm (quite late in my opinion), the driver called to tell me that h... [ More ] | | The major point for this customer is that the delievery is late and no one contacted her to inform her of this. That is actually untrue since the shipment made it before 11:59pm. Now i do understand that it was late into the evening but the driver wo... [ More ] |
| | | Erica | | 4/16/2009 7:28:00 PM |
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| Too fast and hard to work with | | Alena enterprise called to schedule a pick up of our vehicle around lunch time one day but called early 6 AM the next morning to pick up. Then, they called on Thanksgiving day informing us that our vehicle would arrive at the origin. The trouble wa... [ More ] | | First of all we cannot deliever a vehicle without payment. also we are not liable for your bad maintenance of your vehicle. there was no damage to the vehicle or they would have seen the "leak" when we delievered. also if we were at... [ More ] |
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Valley Solutions, Inc.