Advance Car Carrier.OR  | |
| Location: | Clackamas, OR |
| Secondary Phone Number: | 503-808-9666 |
| Time On Site: | 2 Year(s), 0 Month(s). Since 7/10/2008 7:58:00 PM | | |
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Have your own experience with Advance Car Carrier.OR to share? Click Here to add a review. Overall Rating (Last Two Years*):  
12 ratings & reviews posted
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| STAY AWAY! | | Apart from the fact that they damaged the roof of my car, and that their driver wanted to give me some money "under the table" to make the whole thing go away, the experience of dealing with this bunch of unethical business crooks still mak... [ More ] | | We repaired this customer's vehicle in a five star professional body shop and paid for his rental car. This customer crashed the rental car and wanted us to pay for his rental car damages. We had to say no, as we are not responsible for the damage of the rental vehicle. That was the customer's decision to wave the insurance and we were not aware of it. The customer went angry and gave us a bad review. [ view ] |
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| WORST experience | | These men were late in the time that they had given me. First, it was 10, then noon, and when I called at 1215 to find out where they were they said they would be another hour, claiming that 1 is still noon. NOT A FUNNY JOKE. The pick up was smooth a... [ More ] | | Advance Car Carrier notifies the customer in advance when the vehicle will be dropped off. Unfortunately we cannot give an exact time, as we have to deliver/pick up other vehicles and those things not always goes smooth. That customer was notified about few hours of delay as that happened. On other hand the window had an existing damage before. When the driver had to follow the loading procedure and lower the window to check if the vehicle was properly loaded, he wasn’t able to close the window back.
When customer choosing an open trailer he/she is aware that vehicle can get dirty. That’s why is open trailer transporting is less expensive than covered. More people would spend an extra $10 to wash their cars just to save on transporting.
Regarding $1000 auto bill that stated in the customer’s review $950 was paid for the vehicle delivery. We deliver the vehicle ASIS.
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| horrible experience | | This company was late picking my vehicle up. They were late delivering it. They were supposed to deliver it to my door and did not. Then when i picked up the car the front tire was scrapped and punctured. I had to replace the tire, advanced car carie... [ More ] | | This customer’s review is TOTALLY FALSE! The vehicle was picked up and delivered at estimated time. Our driver called the customer before noon to arrange a delivery. Customer was very rude and yelled on our driver that he is expecting his vehicle to be delivered before 4 pm on that day. To make that customer happy our driver told the customer that he can deliver his vehicle in one hour. Customer responded that he changed his mind and he doesn’t want us to deliver his vehicle, as he will pick up his vehicle by himself from our terminal.
While pick up, the customer inspected his vehicle and drove away. Next thing, in an hour later he called our company and claimed that his tired was damaged. We asked the customer to make pictures and send to us, that we can see the damage. When we received the pictures, we could see that tire had a hole about 2-3 inches, that was absolutely impossible for him to drive in that tire condition for an hour, as was stated by our repair professional.
The simple fact is, in these hard times, we are seeing an increase in damage claims, many of them bogus. The company needs to spend a valuable time to respond to false statements.
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| GREAT JOB!!!!! | | I want to thank everyone at Advance Car Carrier for deliverying my truck. From Serg, who picked up my truck, to Mike (in the office) and to Alex who dropped it off. Communication was great. Thanks again!!!!! [ View ] | | Our pleasure, Betsy. We tried to do our best to make customers happy. [ view ] |
|  | | Betsy | | 4/13/2010 7:22:00 PM |
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| They damaged our SUV and could not care any les | | We shipped our Volvo XC90 with ACC in October. The pick up went well, but when the car was delivered it was damaged and, the odometer showed that someone had drive our car for 26miles although our vehicle was supposed to be on one trailer all the way... [ More ] | | The estimate for $1600 was also for all pre-existing damages made to the vehicle before transporting. According to our Bill of Lading with the terms and conditions on the reverse we are not responsible for any pre-existing damages. We only was responsible for a damage that happened during transportation, which was little dent and scratch. That damage was evaluated for no more than $300. We offered to cover only the damage that we were responsible for plus $100 for extra 26 miles, which usually paid 0.33 cents for a mile. [ view ] |
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| Very good experience | | Overall experience was great. Car was picked up from the dealer on the day it was supposed to be. Car arrived safe to Portland. I went directly to the facility to pick it up. Clean well run operation and the trucks looked to be in very good shape... [ More ] | | We are hoping to see you soon, Tyler. Thank you for the response. [ view ] |
| | | Tyler Sheils | | 2/22/2010 12:44:00 PM |
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| Thieving Ukrainians | | These boneheads picked up my classic 78 T/A SE and delvered it damaged and with everything stolen from it including the stereo. There was no forced entry and missing items oncluded things from the locked trunk and locked clove box.
Do not use the... [ More ] | | The customer gives a False Statement and using a Bad language. Before the load, customer was given a copy of Bill of Lading with Terms and Conditions on the reverse that Shipper must remove any items from the Vehicle prior to transport unless built into the vehicle. If discovered in transit, such items may be secured or removed, and Advance Car Carrier (us) makes no guarantees regarding their return to Shipper. [ view ] |
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| ACC do NOT care about the customer or cars | | Advance Car Carrier Corp of Portland OR is in my opinion & experience a dis-honest, rude, arrogant, un-caring and dis-reputable firm/group of former USSR immigrants, who DO NOT care about the vehicles they transport or the customers who pay for t... [ More ] |
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| Truck arrived nearly totalled | | I moved from Georgia to Washington on October 15th, 2009. I signed a contract with the company Auto Transport in Coconut Creek Florida (888-402-7447) to transport my 1998 Dodge Dakota truck to my new WA home. They told me that they would subcontract ... [ More ] |
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|  | | Carol | | 10/6/2009 4:07:00 PM |
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| Excellent job done | | I shipped my 2008 BMW X5. Being a new and expensive car, I was not very comfortable shipping the car on an open carrier. They made me feel comfortable with the decision thou and the result was, ofcourse, as they promised. There was no damage to the c... [ More ] |
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| Excellent service | | Advance Car Carrier moved me from Atlanta to Portland in 4 days. I watched them put my car on the huge auto carrier. My fear of sending my beloved Toyota across country was abated when I saw the care and expertise with which the car was loaded. The c... [ More ] |
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