They are real excited to dispatch to a driver so they can collect their deposit, but the driver cancels last minute and you’ll never hear from Montway again. Would not recommend at all
Montway Auto Transport - Thank you for your feedback. It is important to us that we deliver the best service possible for all our customers. This is why we are with our customers every step of the way for their auto transport...
I have shipped cars previously and never had an issue. First time using Montway.
They quoted me a price for Albuquerque to New York and said they had a list of prescreened and approved carriers that [More]
Montway Auto Transport - Hello Matt, we are sorry to learn of the inconvenience with your shipment. As a broker, our services are to arrange the shipment of vehicles with a motor carrier. We use our vast network of resources ...
Unexpected charges. Late pickup. Noncommunicative. Poor service. The agents and customer service were incredibly helpful and kind. However, they outsource their pickup/delivery and that's where there' [More]
Montway Auto Transport - Hello, I am sorry to learn of the inconvenience. As a broker, our services are to arrange shippers' vehicles for transport with a motor carrier. Auto-shipping is a lot different from other forms of lo...
Car was picked up with 4 brand NEW tires. When car arrived in Florida, it LOOKED fine, BUT the left rear tire had been plugged (repaired). The tire went flat in 2 days. The new tire cost $ 205.95 BUT [More]
Absolutely horrible experience. Montway is a broker for transport companies. They can't actually tell you when the vehicle will be picked up or delivered, or even which carrier they will be using. I h [More]
Montway Auto Transport - Hello, we apologize for any inconvenience. Montway's services are to arrange for the transport of motor vehicles. If you have requested any additional services and they have not been fulfilled for saf...
My vehicle was damaged by a negligent and incompetent driver contracted by Montway to move my new car. The driver did not secure the car properly and the car rattled around in his substandard trailer [More]
Montway Auto Transport - Montway's claim mediation services were offered, but no estimates were provided for us to facilitate resolution with the motor carrier. Additionally, the motor carrier's certificate of insurance was p...
We had a 5 day pick up window, They arranged to pick up on Oct 25. Delay delay picked up on the 27th. Said the car would arrive Az on Nov 1 with first pickup date. Then they sent me new arrival date a [More]
Montway Auto Transport - Hello, we apologize for any inconvenience. Communication is vital in logistics and it is important to us that every carrier we work with is able to deliver this. We will audit this shipment and work w...
First time I ever have had to deal with such a shipment, and we were dealing with a family heirloom going back nearly 70 years. Montway was not only professional, but empathetic with us "firs timers" [More]
Montway Auto Transport - Thank you for your review and for trusting us to assist in your auto transport.
After conducting several hours of research, all reviews and the final decision for an enclosed transport pointed to Montway. From start to delivery of my classic car, I was both pleased and impressed [More]
Montway Auto Transport - Hi Joe. Thank you for choosing Montway to assist with the auto transport of your classic car. We appreciate your feedback on your experience and your recommendation.
Their customer service will not get back to you after you pay the fee.
Additionally, they lied about the fee. Their share of the charged fee is about 40 to 45%.
I will never use their service again.
Montway Auto Transport - Hi Nadeem. We are sorry to hear about your experience. If you would like to discuss your concerns further, please email us at feedback@montway.com.
The company Montway I guess has nothing to do with the driver. But my car was delivered back to me with a cracked windshield and a dent and scratch on the hood. I got tired of going round and round [More]
I made arrangements to ship my car from Rhode Island to Florida and they wanted to know when the vehicle will be available so they could work out a price. Available meant a reasonable time after that [More]
Montway Auto Transport - Hello William, we apologize for any misunderstanding. We are 100% transparent in our services as a broker. And provide complete service information on our website (https://www.montway.com/) and commun...
Horrible driver damaged my front and back bumper. If I would have known they contract careless drivers, and NEVER hold themselves accountable for picking these drivers, I never would have paid $1749. [More]
Montway Auto Transport - Thank you for your feedback and we apologize for your frustration and for any inconvenience. Our claims service team has provided you with details regarding your claim via email. Damages are never an...
Bait and switch pricing, changed price by over $200. No one mentioned non refundable fee when i placed the original order that i later on had to cancel.
Montway Auto Transport - Hello, I am sorry to hear of the inconvenience. Transparency is important to us, thus, we provide complete details of our shipping services. You can find our service details on our website at https://...
Horrible. Lost my car For 4 days with no communication from the driver. Driver would not call back or answer phone. Came close to reporting it stolen. Called customer service 8 times with a promis [More]
Montway Auto Transport - Hi Nick. Thank you for sharing your experience with us. While this is not the experience we strive for our customers to have, we would like to apologize to you for the lack of communication you receiv...
The transporter that they used ended up damaging my vehicle, they broke my turn signal switch which not requires removing the steering wheel and replacing the switch as well as chipping the paint on t [More]
It took Montway upto 3 weeks to ship down our vehicle from Virginia to Florida and when it arrived, we noticed scratches, signs of where their accessories ran through the top of the car. They asked th [More]
Montway Auto Transport - Thank you for your feedback and we apologize for your frustration and for any inconvenience. Our claims service team has provided you with details regarding your claim via email. For further informati...
Origin: Waldorf, Maryland
Destination: Austin, Texas
Pickup Date: 08/13/2022 - PM
Estimated Delivery Date: 08/19/2022
Actual Delivery Date: 08/24/2022 - PM
Auto Transport Industry Standard Delivery Ti [More]
Montway Auto Transport - Thank you for taking the time to provide your feedback, Lorne. We help move thousands of shipments every day in the US and beyond. So it is important to us that we are transparent and prepare customer...
Picked up my C63 on time, but returned it with paint damage from what looks like a chain hit it. damaged the rear window, also. Could make a claim, but will likely end up on CARFAX as damage. Not grea [More]
Montway Auto Transport - I appreciate your notifying us about your experience. I am sorry to hear about the situation. As a broker, we take all the necessary precautions to prevent our customers from encountering unreliable c...
Charged my credit card; sent multiple emails/communications that pickup would be TODAY - noone showed up and the cutomer service reps cannot give me any other info other than someone will contact you [More]
Montway Auto Transport - Hello Andrea, thank you for taking the time to submit your feedback. I checked our system and couldn't find an order matching your information. It is important to us that we deliver the best service p...
Montway as a company has been great to work with but their contracted drivers, not so much. I?ve used Montway to ship 2 cars from Minnesota to California and most recently for my mother from Minnesota [More]
I'm active duty military. Vehicle arrived 8 days later than promised (NC to WA). Was missing for a week, only discovered it had never left the state of NC when I called on the day it was supposed to [More]
Montway Auto Transport - Hello J, I am sorry to hear of the inconvenience with the shipment. We do our best to provide the best service possible. But with all logistics fields, there are limitations and policies that must be ...
The auto was detailed before Montway Auto Transport pick it up. Upon arriver to deliver the auto had a bad odor
and there were items missing. Don't know what took places from pickup to delivery.