Company Response Review Report Review
The Most Horrible Service I have Ever Had

Paul T Submitted this review about Trans Auto Transport FL LLC
Review made Live: 8/31/2015 4:38:00 PM
I had arranged with Trans Auto to ship my car from Nebraska to North Carolina. About a week to the moving date, I tried reaching them several times to be sure that they are going to have someone move the car as I have heard horror stories of their practices. I called and emailed but nobody got back to me. It was like a couple of days before the move when the manager Alan got to me trying to reassure me that they will have someone transport the car. He promised calling me with more information the following day but never did. So, I went ahead and had another company moved the car.

I had given them a deposit of $125. I emailed them so many times to refund the deposit but nothing. I disputed the charge with my credit card company. It was reimbursed. I check my account a couple of weeks later and the charge has showed up again. I contacted my credit card and they said they have reach out to Trans Auto and have not heard anything.

This is the worst customer service I have ever experience. They never tell you the same story. I am advising anyone who is looking to transport their car to look somewhere else. They will lowball the bid and leave you stuck in a difficult situation when no one shows up.
Shipment Details
Origin State:
Nebraska
Pickup:
Never
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
BW-07011
Quote or Order Cost:
$625

Company Response
Alan Matos from Trans Auto Transport FL LLC Submitted this response.
Response Date: 10/19/2015 11:31:00 AM
We had the driver dispatched to pick up his vehicle. He decided not to mentioned, we had a driver. the other company got there 1st. so what happens to us as a company that has a contract with this customer and now we have an empty spot on our truck. According to our contract we did everything we where suppose to do.