Unbelievably bad service from an untrustworthy company
John Maly
Submitted this review about
Lighthouse Auto Transport LLC
Review made Live: 7/27/2015 8:07:00 AM
Be warned: Lighthouse Auto Transport will trash your car, deliver it months late, and then try to overcharge you on delivery.
Charles Walker gave me a transport quote on 3/28/15 (quote #145709-ZD) and said it would ship the following week. I followed up with John Spencer early the following week, and he confirmed the schedule.
It took Lighthouse almost two months to deliver a vehicle I urgently needed!
When the car finally showed up (on 5/17/15), the windshield was smashed, and my EZ-pass was stolen from the vehicle. The antenna was also mangled, and the security screws had been ripped out of the front bumper where the front license plate was torn off. (You can see photos from the vehicle being unloaded at https://picasaweb.google.com/111344585689974283531/LighthouseTransportVehicleShippingDamage?authuser=0&feat=directlink)
Then the driver demanded $105 more than I'd been quoted. When I wouldn't pay this additional bribe, he loaded my car back on the truck and left with it!
After days of unanswered calls to Lighthouse, it wasn't until I threatened to file a stolen vehicle report to the police that my vehicle was returned (on 5/24/15), with the explanation that the driver had mistakenly been offered a higher amount than me, and a promise from Lighthouse to refund for the $105 difference I had to pay the driver.
After dozens of calls (four to Danny on 5/21 and 5/22, and sixteen to John Spencer on 6/10, 6/15, 6/16, 6/17, 6/19, 6/22, 7/6, 7/14, 7/15, and 7/20), and numerous promises from both that the refund would just take another day or two, I still do not have my refund! To top it all off these crooks claim that their insurance doesn't cover a smashed windshield.
(Sorry if all the detail is overkill, but I noticed they challenge all their negative review with “we've never heard of this person”/“that never happened”/etc.)
