Company Response Review Report Review
Straight to the Point and Honest

massimo Submitted this review about Alpine Transport Inc.
Review made Live: 12/20/2014 11:52:00 AM
My son wanted to ship his loved old 1998 Golf to LA from DC, which after debating, I said yes.
What won't we do for our kids.
I searched the web, read the stories and worried like everyone else.
I got somehow in contact with Dave Fountain @ alpinetransportinc.com and he was very straightforward explaining the all process and giving me a quote between 1300 and 1400 hundred (we paid 2250 for the car).
Again, we love our kids.
He said he would be back to me in a couple of days, which he did, and found a carrier to deliver the car to LA for 1300, which really surprised me because he could have easily said 1400.
My son met the driver just outside Washington, DC, and got his car after 5 or 6 days in LA.
The driver was super pleasant as well.
My son is only 18 years old, and he was very happy to have his car in LA.
And I was happy he witnessed a good work done by people you don't know, who delivered what it was promised.
Dave did what all of us should do when working with others, to look not to maximize the profits for a one time deal, but to do the right job for the client, for himself and the name of his company and to feel good at the end of the day.
Thanks again Dave and have everyone a nice holiday season.
massimo
Shipment Details
Origin State:
Washington DC
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
26457 1998 VW Golf DC-CA
Quote or Order Cost:
$1300

Company Response
Mike Feuerhelm from Alpine Transport Inc. Submitted this response.
Response Date: 12/22/2014 4:04:00 PM
Massimo, thank you for such a heartfelt testimony of your experience with us, you were wonderful to work with as well. Every time I feel the most gratified after a successful transport I'm overwhelmed with another customer's kind words. I say it again and again in my responses but I sincerely try to put myself in the customer's shoes and see the situation through their eyes. In this case you didn't pay much for the car for your son but it meant the world to him to have it out in Los Angeles asap. I have three kids, one who is in college, we will absolutely do anything for our kids too. I really do think about it every day when I'm looking for a particular service whatever it may be. I want fair pricing, honesty, integrity and great customer service after the sale. I always try to provide that same service to my customers. Thanks again Massimo, have a Merry Christmas! Thanks, Dave Office: 515-207-1494, Cell: 712-210-4019, dave@alpinetransportinc.com