My initial $150 deposit was taken immediately in Feb.'14 for an auto pick-up in May'14. I was told I could completely relax and rely on them for a dependable pickup on time. Although Exceptional had 3 mos. to arrange pickup on time, no pickup ever happened. I made numerous calls to them and each time was told not to worry, a truck would be coming very soon and they would call me back with confirmation. They never called until 3 weeks later after I had been forced to make other transport arrangements.. I have to conclude I was consistently lied to with false promises. The sales girl is very nice and reassuring when she takes your deposit, but the company's service is non-existent! Exceptional caused me no end of travel problems and transport headaches forcing me to arrange new, last-minute transport with another company that cost me hundreds more. The only good part of the whole experience was that, 7 mos. later, I ultimately got my deposit back after I disputed the credit card charge through my bank . I wouldn't recommend Exceptional Auto Transport to anyone!
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
Maine
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
118142-MO
Quote or Order Cost:
$1000
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