Company Response Review Report Review
Amerifreight is a rip-off, misrepresents, and overcharges

Chylle Submitted this review about AmeriFreight Car Shipping
Review made Live: 7/23/2014 1:56:00 AM
Amerifreight lures in customers with low rates then waits til the last minute to tell you no one has picked up the order. They say they are "trying" and repeatedly offer "better" responses if you pay a higher premium for service. After 4 days of no responses, I made arrangements to have the vehicle driven to a major city to get better responses from autotransporters. I took off work and rescheduled plans for the weekend, but the car was not delivered by the contract date. Several phone calls and emails to Amerifreight resulted in responses of "we're trying to reach the truck driver". The car arrived late on the next work day and I had to take more time off of work to pick up my car. Although I paid a premium to have my car delivered on time, Amerifreight said that they cannot control the driver and things happen beyond their control. In this case the sketchy driver selected by Amerifreight was stopped at a Highway Patrol weigh station and held there for 30+ hours because he had been driving excessive hours. When I requested a reduction in charges because the vehicle was not delivered on time and did not meet the terms of the contract, Amerifreight said that the driver will not release the my car until the full premium amount was paid in cash.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
940052801-DU
Quote or Order Cost:
$1400

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 7/24/2014 4:26:00 PM
The auto transport industry is a very complicated and unpredictable. It is essential to have someone representing you to help you ship your vehicle. We use our experience and history in the shipping industry to get the best transaction for our customers. Sometimes some shipments prove to be more difficult than others. Such as this. Our apologies to our customer for the inconvenience experienced but we are glad that the shipment still woke out in the end the car was delivered without any further incidents.