Thank you, Errolynn, for reaching out regarding your recent experience with our service. Our records of your text communication with your Yellowfin Advisor show a slightly different picture to the scenario depicted in your review. Although the first Carrier did indeed arrive at Copart on May 31st without the appropriate equipment, Danielle immediately jumped into action to find a replacement Carrier for your shipment. However, on June 2nd (merely two days later) you notified her that you wanted to cancel your order. It is standard industry practice that a customer’s order can be cancelled at any time and without incurring cancellation fees so long as the order has not yet been accepted by a Carrier. Once your order is accepted by a Carrier, you are provided with an estimated pickup date. Pickup dates can never be guaranteed in this industry and the customer is always informed about this. However, at Yellowfin, we do guarantee you a full refund if, in your scenario, we fail to provide a replacement transport solution within a maximum of 7 days from your requested pickup date (it generally only takes between 1 and 3 days). Unfortunately, as you insisted on cancelling your order prior to the expiration of this pickup window you were no longer eligible for refund. We are concerned, however, to hear your Advisor did not respond to your text messages enquiring about our refund policy. This will certainly be thoroughly investigated and we hope you will accept our sincerest apologies in this regard. The phone records for our company’s direct line does not, however, indicate any incoming calls from you until June 23rd. At this point our Customer Services department forwarded your request for refund to our Accounts department for evaluation. We received notification of this review that same day. I’d be happy to discuss the above in more detail, if needed. Feel free to contact me directly at surge@yellowfinlogistics.com. Surge Rains, Operations Manager.