Company Response Review Report Review
Truck not moved in timely matter

Chris Submitted this review about Webster Relocation (No Longer in Business)
Review made Live: 12/29/2015 1:30:00 AM
Truck was not picked up on date scheduled. They sent a carrier before my vehicle was ready and before a contract was signed. Since scheduled date had several phone conversations and ending conversations with I'll call you back I never received return phone call.. When I call back I have sat on hold for 20 minutes. All I want now is a full refund I have not contract signed, no vehicle delivered. The last phone conversation was a carrier was lined up to pick up vehicle I went to do a follow up no answer when I called, no return phone call after I left voicemail, and his voicemail recording is a personal message not a business message, voicemail went away from phone with family emergency...So, Why comtact a contractor when he's unable to answer phone. I don't recommend them unless you have time on your hands and don't mind extra stress waiting for a vehicle that's needed for work to make a living and not delivered yet.

Contacted company again today to ask about my refund and was denied my refund and Wayne owner of company hung up on me. He was very unprofessional on phone pushing me to use another carrier at a higher price then was originally discussed.
Shipment Details
Origin State:
Florida
Pickup:
Not Provided
Destination State:
Illinois
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
869893
Quote or Order Cost:
$700

Company Response
Jarred from Webster Relocation (No Longer in Business) Submitted this response.
Response Date: 1/5/2016 5:05:00 PM
We scheduled this move for the customer and had 3 different carriers try to pickup the truck. Customer was massively belligerent on the phone and would not talk with and resemblance of reason. Had to cancel order and request customer not to call us back due to the abusive language from customer.