Company Response Review Report Review
Extremely disappointing

Tasha Submitted this review about United Road Services, Inc
Review made Live: 9/18/2009 5:55:00 PM
I purchased a vehicle on Ebay on Sept 1st. I put an order for transit service on Sept 4th. United Road called me on the 10th asking how I intended to pay for the service. When I informed them that I had given payment the week prior when I placed the order, they couldn't find any information on my payment. I was traveling and didn't feel comfortable giving my credit card number out in a busy airport so I called them the following morning. When I asked what happened to my payment from the week prior, no one could tell me anything, they just didn't know. So, I gave them the benefit of the doubt (mistakes can happen) and decided to keep working with them. Money was taken from my account on the 14th, but no word of my car being picked up. I called on the 16th to inquire on the status. The rep was rude and told me that they would call me when they found a driver. By this time, my gut was telling me something wasn't right. I called today (the 18th) and got the same snotty answer that they would call me. Considering the pick up and drop off locations are less than 1000 miles apart, I don't understand why they couldn't find a driver. I called another company and they told me they would have my car picked up by the 21st, so I scheduled with them and told United Road that I didn't need their services any more. I see a lot of nice reviews for this company, but one bad experience travels by word of mouth much quicker than positive ones. Now, I'm just hoping to get my money refunded in a more timely manner.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Idaho
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
8535202
Quote or Order Cost:
$917

Company Response
Pamela Adkins from United Road Services, Inc Submitted this response.
Response Date: 10/5/2009 12:37:00 PM
United Road regets that Tasha was unhappy with the service she received. The order was in fact placed on Sept 4th, at that time the customer was informed that we are a prepaid service and she did not have credit card available however, stated she would call back in with payment. Two voice messages were left between the 4th and the 10th to get payment from customer because as explained the order was on hold waiting payment. Customer called back on Sept 11th with credit card info and order was activated. The next time we heard from the customer was on September 18th, this call was to cancel the order, at this time we were still within the 7 business day window the customer was given to have her order assigned to a carrier. Refund was processed the same day.