Review Report Review
NIGHTMARE EXPERIENCE!!!!!!! DO NOT USE THIS COMPANY!!!!!

Tee Wolfe Submitted this review about Ultimate Transport 123
Review made Live: 8/18/2023 1:30:00 PM
If a half star or no star were an option, that would be a better rate to describe my experience. I have used this service with Transportation 123 multiple times & have referred this company to my family and friends This transport will be my LAST contract with Transportation 123 & I would advise ALL TO USE A DIFFERENT COMPANY!!!!!!! I made the request & contract on Wednesday. It was advised that the driver will be dispatched within 24-72 hours for the pickup. The Transportation 123 Customer Service called me & my family member repeatedly on the SAME DAY for the pickup. This was a huge inconvenience & seriously annoying with the repeated calls 2 hours after the reservation was scheduled. I explained, my family member is at work & cannot leave unscheduled to meet the driver. They called so many times, the car was brought to the driver on the same day, NOT 24-72 hours. On Thursday, I saw the deposit was incorrect! The deposit was supposed to be $300 as also listed on the contract. My card was charged $500! I did not receive a new contract or call advising the reason for the change. I called to speak with my contact, whom I requested by name. The Customer Service Representative did not let me speak to him. She tried to explain the deposit was an estimate & I said, NO! Not when there is a contract, but before I could finish my sentence, she hung up in my face! I called back & asked for my contact again or the person that just hung up on me. Customer Service Representative Anthony answered the phone & also hung up in my face!!!! He was EXTREMELY HOSTILE, UNPROFESSIONAL, ARGUMENTATIVE & SPOKE VERY HARSHLY TO ME!!!!! I was unhappy about the change with my deposit. I never spoke harshly or used profanity. When I spoke to my contact, he explained what happened. That was a short & professional call.AS EXPECTED!!!!! That is what Anthony & the other female Customer Service Rep should have done!!!!! When a customer is upset & an employee in "CUSTOMER SERVICE" is contacted, then the reasonable expectation during the call is for the Representative to HELP the Customer!!!!!!! Until the Transportation 123 Company improves their Customer Service department to actually HIRE people to Service their CUSTOMERS, I would advise ALL TO USE A DIFFERENT COMPANY to transport their vehicles!!!!!!!!!!!
Shipment Details
Origin State:
New Mexico
Pickup:
Early
Destination State:
Georgia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4113559-AT
Quote or Order Cost:
$1250