Horrible service after damage to vehicle

Vic Lawrence Submitted this review about UZ Auto Trans Inc.
Review made Live: 11/29/2014 10:57:00 PM
My vehicle arrived with damage to both sides of the roof. Also, drivers window was left down the entire 1100 miles. After several attempts to get to proper contact person (about 2 weeks) I was instructed by the claims contact (Kevin) to go get another estimate at a company they found. I went and they estimated $3250. I submitted this and keep getting put off and hung up on. I even contacted the owner (Jay) on his cell and he kept directing me back to Kevin- an endless loop. Car still not fixed!!! My broker also called Jay and was hung up on also! A terrible nightmare!

Company Response
Don from UZ Auto Trans Inc. Submitted this response.
Response Date: 1/29/2015 3:13:00 PM
Mr. Lawrence also forgetting to mention that he posted the car running and in good shape. When UZ went to pick up the car it was in total mess inside out, seized engine, dead battery, driver window down. If the car is a non running we have to rearrange the whole truck that is the reason we fall behind on delivery. If the car does not start how do you expect the driver to close the window??? We do not refuse that we delivered the car damaged and we did not refuse to pay. We just asked 2 estimates from different body shops which customer refused to do. By UZ contracted body shops this estimate was under $2000 and Mr. Lawrence wanted over $4000. Finally we agreed for $2500 and send the check to Mr Lawrence on 12/12/2014 that is 28 days after we delivered the car to the customer. Delays only happen if the customer like Mr Lawrence try to rip UZ off. And also Mr Lawrence forgot to mention that he cashed the check again, second time on 01/26/2015. How can you call this guy a customer???