Review Report Review
Stay away! Bait and switch - fake contract

Michelle Submitted this review about US Star Trucking LLC
Review made Live: 6/19/2023 3:57:00 PM
Stay away! These guys are crooks! They will oversell and under deliver. They will sign a contract to ship your car for a price, and then it’s bait and switch time. Michael Brown is a crook and should be reported, though that’s probably not even his real name. I used US Star trucking to transport a vehicle from Northern California to Southern California. Michael assured me this is a regular route. He prepared a contract for $400 total. The day after the contract was signed, he called me to tell me my car could be picked up tomorrow. I said that was great. Then he said it would be $700. I immediately told him no, ship the car for the contract price. I didn’t hear from him for 6 days. Then he called me again and said the car could be picked up. But it would be $550 - assuring me this was after he negotiated a $50 discount with the driver. I told him no, $400 is the contract amount. He said, “Well that is the price based on shipping last week.” Another week goes by and my credit card is charged with no word from Michael. Instead of the $100 charge, I was charged $104. I called his direct line and left a message. I called Customer Service and spoke to a very unprofessional lady who said she would transfer me to Michael. Nothing happened. I texted Michael and I emailed him. I finally got a response that said my car would be picked up on Thursday and that there was tax on the $100 making it $104. That seemed like a load of crock since where and why is there a 4% tax rate. I texted him back to ask him to confirm contract rate and got no response. I called him again, left a message, no response. I messaged him again and told him don’t send the driver if it isn’t for the contract price. Again, no response. The truck driver showed up to pick up and says he has an agreement to deliver car for $350, not $300 which would be the balance of the contract due. The driver was actually really nice and I rescinded to paying the extra $50 on delivery, considering myself somewhat fortunate after all the other horror stories. The truck driver said this is common for brokers to misprice. The driver did arrive with my car and I paid him the extra $50 above the contract amount. I think the 5 star reviews are false reviews - people paid to review without actually getting service from the company. Stay clear of these guys - they are not trustworthy and not worth your business!
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
30985780-US
Quote or Order Cost:
$400