Company Response Review Report Review
Horrible service and experience

Ahmed Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 2/12/2024 2:00:00 PM
Merchant qouted me a price on 1/19/2024 to ship two vehicles and said they have drivers available today to ship both cars and that i needed to pay a security deposit to secure the driver. I paid the security deposit but merchant then was not able to find me a car. Every day for the one week they kept changing their price. Everyday this passed i had to continue paying storage fees for the cars at the facility they were not able to pick up. Everyday there was new excuse, new price , but never able to pick up. I finally gave up on them cancelled with them on 1/26 and found someone else to pick up the car and asked merchant to return by security deposit. It is now 2/12/2024 and i have still not gotten my security deposit back. Everyday they come up with a new excuse saying there is something wrong the bank gateway. I am still owed money for $175 and $120 for each of the cars. This company uses low ball offers to get you and then fails to perform. I have learnt my lesson. Never pay a security deposit. Thats how they try to keep you hooked as they keep increasing prices but even then cannot perform.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
30670432cg
Quote or Order Cost:
$800

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 2/15/2024 10:36:00 PM
Dear Naveed, We understand the frustration and disappointment you must be feeling after encountering such difficulties with our service. We truly value your business and aim to provide a seamless experience for all our customers. Please know that we have already initiated the refund process for you on February 13th. However, we acknowledge that the delay in issuing your refund has been frustrating, and we sincerely apologize for any inconvenience caused by our company policy regarding refunds. We genuinely appreciate your patience and understanding as we work to rectify this situation and ensure that you receive the refund you are owed if you have any concerns, please don't hesitate to reach out to us directly at customersupport@uscargofreight.com or at (888) 249-8840. Your satisfaction is important to us, and we apologize again for any inconvenience caused.