We deeply apologize for the unfortunate experience you had with 'SuperDuty LLC'. We want to clarify that they are a third-party company and not directly affiliated with us. As a broker, we connect customers with carriers, and we take customer satisfaction seriously. We encourage you to review the contract you signed, as it outlines the responsibilities of each party involved. While we are not liable for the actions of third-party carriers, we understand your frustration and are here to support you. Please provide us with the necessary details, and we will do our best to assist you in resolving this matter. Your feedback is crucial, and we will review our procedures to prevent similar incidents in the future. Thank you for bringing this to our attention, and we appreciate your understanding, please don't hesitate to contact us (customersupport@uscargofreight.com).