Company Response Review Report Review
Buyer Beware!

Sancho N. Calimquim Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 4/21/2023 11:26:00 AM
Buyer beware! This business had the lowest quote to transport two SUV’s at $500 each. Contract was $300 deposit with $700 upon delivery. When the day to transport came, I had to call for a timeline. They didn’t have a truck and said they’ll call back. For a brief moment I thought I was scammed by an overseas shell company. Then I get a call saying they found a driver for $1200. I mentioned our contract and demanded my money back. I scoured their website and read the fine print: the company is a broker who negotiates contracts of sale or agreements between parties for a fee or commission. I called local drivers in my area and were asking for a whole lot more. So I called US Car-Go. The first driver was no longer available and a second driver asked for $1300. I contacted the driver and luckily he was local to the area. He mentioned the brokers purposely put the lowest bid to get contracts but the fine print is that the numbers are merely a quote. Everything went well after that.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Oregon
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#30487692-CG
Quote or Order Cost:
$1600

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 8/30/2023 10:11:00 PM
We deeply regret the challenges you faced during the transport process. We apologize for any confusion caused by the initial quote and subsequent changes. Prices in the transport industry are often estimates due to variations in routes and market demands, which could explain the difference. Our team is dedicated to improving communication processes to avoid such experiences in the future. We appreciate your feedback regarding the pricing and contract terms. Our agents negotiate with various carriers to secure the best deals for you. While we aim for seamless experiences, market dynamics can impact transport costs. For any further concerns or questions, please reach out to us at (customersupport@uscargofreight.com) We value your experience and aim to provide better customer services moving forward. Thank you for bringing this to our attention, and we hope to restore your trust in our services.