This client did not book his order a month before, he booked on 4.18 at 4:42 PM and we have documentation to back this up. His vehicle was ready for shipment on 4.25. He was told from the first conversation his pick up location was 197 miles from Kansas City and it was not a common pick up point for carriers and will take a few days to schedule. This client called for status everyday and every one of his calls were responded to. Yes a few times he received our voicemail but we are dealing with hundreds of vehicles being transported and are always on the phone. We do however call back everyone who calls in and leaves a message. We explained to Mr. Victor we were waiting on the driver to call us back with his availability. The driver did call us back but to tell us he’s receiving calls from other companies who are also trying to schedule this vehicle. Our contract clearly states ( Double-booking hinders our process in scheduling vehicles and we reserve the right to cancel any order Double-booked with other companies. When we questioned the client he said he’s just going to drive. We did not charge the double booking fee as a courtesy even though this client ended up having 3 companies working on his order. UFirst Auto Transport did exactly what was expected from us and if the customer did not hinder the process his vehicle would have been transported.