Horrible Customer Service

Korey Wallace Submitted this review about Trusty Transport
Review made Live: 8/11/2018 4:29:00 PM
I utilized Trusty Transit to deliver my vehicle from Miami FL to Austin Tx. Not only did I reserve their services a month in advance, but also contacted them the day before to ensure we were still on schedule for a pickup, as I had not heard anything from the company. Trusty Transit proceeded to cancel my shipment the day of and refused to provide a pickup for my vehicle until I guaranteed higher payment than the payment *THEY* initially quoted. Horrible customer service, would not recommend to anyone.

Company Response
Robbie from Trusty Transport Submitted this response.
Response Date: 8/16/2018
Quoted this June 4th to ship the 6th. He kept delaying shipment until Aug which is the busiest month of the year. Diesel is also at its peak. We explained via email 3 times that the price would be higher the later into summer. He admitted that he checked in late July with brokers and was quoted $895 to $1095. As a carrier we were able to offer $825 avoiding broker fees. He wanted to hold the $699 and lose money. We offered to cancel the order. He stayed with us because we were still the cheapest and to thank us gave us this negative review. It speaks of the type of person he is.