Mr. Smith was advised that a 3 day window is needed for the pick up of his vehicle. The 3 day window was Fri. - Sun. The driver wanted to pick the vehicle up on Friday but Mr. Smith informed me that he would not be there on Friday narrowing his own window by 1 day. The driver rearranged his pickups and left Mr. Smith for last after already being on route. He contacted Mr. Smith Sunday night to pick the vehicle at 10:00pm, which is not customary but everything was rearrange to adjust to Mr. Smith's Changes. When the driver called Mr. Smith to let him know he was approaching he told him not to bother because it was too late. So after agreeing to a 3 day window Mr. Smith really wanted to keep his vehicle until the last possible moment and the declined the carrier because in his opinion the vehicle should have been picked up Sunday between 10:00am and 8:00pm essentially only giving us a 10 Hour window. Unfortunately this is not how things work. The deposit was non refundable as of the moment he refused the pick up on Friday. The driver was nice enough not to cancel and charge us for a dry run. And rescheduled him for his final pickup just to have Mr. Smith tell him not to bother. Not a nice thing to do after someone has gone out of their way to help you. At the end of the day we lost as the broker because at this point we did have to compensate the driver for a dry run. The driver lost because he had to continue his route one vehicle short. And Mr. Smith simply cancelled. I could not return his deposit.