Transport Service Scam Company

Yaseen Ali Submitted this review about Transport Services
Review made Live: 1/29/2011 11:07:00 AM
The "Transport Service Online" is a scam company, this company is only a broker agent company and doesn't own any trucks for shipment to my knowledge.

There are very unreliable and dishonest employee in this company.. Read the terms and conditions carefully before signing the agreement form. The Terms in the agreement that fuel surcharges can be charged upon delivery means that you can be potentially overcharged upon delivery and the prices that are quoted is only estimates not the actual prices, there is very likely chance for additional charge upon delivery.

My Story
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I had a bill of sale of $850 with Transport Service Online for shipping my car from Los Angles to Minneapolis. $850 = $175 (Non-refundable deposit before they process your shipment) + $675 ( to be paid on delivery)

When the truck driver delivered my car shipped from Los Angles to Minneapolis, He asked for $745 ($70 more), I showed him the bill of sale, he refused to agree with the bill of sale from transport service online and called his manager, his manager too was not good and rude, said If I do not pay $745 ($70 more) they will take back the car and will have pay for additional charges for re-delivery. I had no choice but to pay the $745 ($70 more) because If they take back the truck driver takes back the car then I have to pay for re-delivery.


I took the opportunity to reach the following people at Transport Service Online and get the refund... I have mentioned their behavior toward my complaint for refund of $70.

Customer Service Manager : Arie Thomas :arie@transportservicesonline.com : Good and Reasonable
Executive Assistant : Wendy Garcia : wendy@transportservicesonline.com : Very Rude
CEO : Feller Jeremy : jeremy@transportservicesonline.com : Ignore Emails

I disputed the charges with my credit card company, these RUDE lady Wendy Garcia, explained the Terms and Condition to my credit card company in which they have clearly mentioned (We consumers simply ignore) the charges quoted are only estimates and it is very likely that on delivery there will be additional charges...

So if you take the service from Transport Service Online, be prepared to pay extra money upon delivery.... and if you pay the deposit then expect to loose the deposit if you want to cancel their service.

Lesson learned so wanted to share the scam about this company, you still want to take service from this company be prepared, you may be required to pay extra ......

Company Response
Jeremy from Transport Services Submitted this response.
Response Date: 1/29/2011 12:29:00 PM
Yaseen How are we a Scam Company, We picked up you car with in the 3 day window and delivered your car on time!! Once again Great Service With Transport Services. We did our job and for this we get neg feedback and a disputed charge. This Customer Disputed his charge 2X and lost. Lets See if the banks agree that we did a great job and did everything we said then what could be the problem. This is the trucking industry not everything goes to plan. It clearly states in our Shipping Order Agreement that fuel may rise in some states and your may be charged for it. We price all of our loads near .40 Cents Per Mile and if gas goes up the trucker has to pay for it. If you would like to talk please call and ask for Jeremy and we can work something out for this fuel charge. You can email me @ Jeremy@transportservicesonline.com and talk this through the last thing we want is a unhappy customer over $ 70.00, So if you would like please email or Call Mon-Fri and ask for Jeremy and we will take care of this matter. You have to understand that this is the trucking industry and not everything works out perfect, however with how the weather is today and the economy you got a great Service CA to MN 3 Days !!! No other Company can work that hard and get the job done like that .. Look forward to hearing from you.