THANK YOU PAUL!!!!!!!!
michael
Submitted this review about
Transport Services
Review made Live: 5/7/2010 3:00:00 AM
I HAD NEVER TRANSPORTED A CAR BEFORE, AND I HAD NO TIME TO DRIVE IT FROM FLORIDA TO NEW YORK. WHEN I INITIALLY MADE INQUIRIES, I WAS BOMBARDED WITH CALL AFTER CALL, EACH ONE MORE AGGRAVATING THAN THE ONE PRIOR.
I HAD ALMOST GIVEN UP WHEN PAUL OF TRANSPORT SERVICES CALLED ME, AND ACTUALLY HE HAD LEFT A COUPLE OF MESSAGES BEFORE WE SPOKE. AT FIRST I WAS APPREHENSIVE DUE TO THE CALLS I HAD GOTTEN FROM OTHER COMPANIES, ALL WITH THE SAME AGENDA,"GIVE ME A CREDIT CARD", "RESERVE WITH US THEY ARE NO GOOD" ETC. I EXPLAINED TO PAUL MY LACK OF FAITH IN HIS INDUSTRY, AND HE LAUGHED AND AGREED WITH ME. HE THEN SAID TO ME "PUT SHIPPING YOUR CAR ON THE SIDELINE FOR A SEC, AND LETS TALK ABOUT HOW I CAN HELP YOU." HE ASKED ME A FEW QUESTIONS; HOWEVER, HE TOOK MOST OF THE TIME TO EXPLAIN TRANSPORT SERVICES'(T.S.) PHILOSOPHY, THE UTMOST IMPORTANCE OF PROFESSIONALISM AT ALL TIMES, AND WHAT SETS T.S. APART FROM OTHERS IN THE BUSINESS, ESSENTIALLY HE NEVER PUT DOWN, RAN DOWN, NOR RIDICULED ANY COMPETITOR, PAUL EDUCATED ME ABOUT T.S. I EXPLAINED TO HIM THAT I COULD BE A DIFFICULT, OR "HIGH MAINTENANCE CUSTOMER" AT TIMES. ONCE AGIN HE LAUGHED, AND SAID TO ME, NOT WITH US, IMPOSSIBLE, WITH US ALL YOU ARE IS A "VALUED CLIENT". McDonalds, BURGER KING, WENDY'S, HAVE CUSTOMERS, BUT PROFESSIONALS HAVE CLIENTS. FINALLY MY MIND BEGAN TO BECOME MORE AT EASE.
AGAIN PAUL WENT OVER THE DISTANCE OF THE TRANSPORT I NEEDED, AND HE THEN GAVE THE COST FOR HIS COMPANY TO TRANSPORT THE CAR. AT FIRST I TOLD HIM IT WAS TOO HIGH, OLD HABITS DIE HARD, AND THEN HE SAID HE KNEW IT WAS NOT THE LOWEST, AND IT MIGHT BE THE HIGHEST,(IT WASNT), BUT IT WAS THE MOST PRECISE. IT DAWNED ON ME THAT SPEAKING TO PAUL HAD RENEWED MY FAITH IN THE IDEA OF SHIPPING MY CAR WITH T.S., NOT WITH ANY OF THOSE OTHER COMPANIES, PAUL PUT MY MIND AT EASE, AND AS THOUGHT MORE HE BETTER NOT BE THE CHEAPEST! :-) I THEN RESERVED MY SPACE IMMEDIATELY.
FROM THAT POINT ON ANY INTERACTION WITH ANY OF T.S. STAFF WAS THE EPITOME OF PROFESSIONALISM! THE FEW TIMES I SPOKE WITH WENDY, SHE COULD NOT DO ENOUGH FOR ME IT SEEMED, RETURNED ANY CALL AS QUICKLY AS COULD BE.
THE CAR WAS PICKED UP AND DROPPED OFF ON TIME, AND WHEN OR IF I SHIP ANOTHER CAR IT WILL BE THROUGH YOU AND ONLY YOU, AND ANYONE I KNOW I WILL DEMAND THEY USE YOUR SERVICE.
THANKS SO MUCH AGAIN!
MICHAEL
