Company Response Review Report Review
Very RUDE and UNPROFESSIONAL!!!!! AVOID THIS COMPANY AT ALL COSTS

Diana Submitted this review about Sun Auto Transport
Review made Live: 7/7/2011 12:30:00 AM
The first scheduled pick up date was May 20th, 2011, I waited all day, called them many times, no one answered, it was not until the next day at 7pm that a driver called me to tell me that he would pick up my car, I had a problem with that because he was not the driver that I was told would pick up my car, I would not have had a problem if Jainny or someone from that company would of informed me of the changes and that it was still under the insurance guarantee etc.
I was very upset, felt that I was not taken seriously enough to receive a call back.
On May 23rd, 2011 I was finally able to contact them and spoke to Felipe who told me that they would not refund the total deposit but would discount $50.00 for the inconvenience which I though was ok and then proceeded to schedule me for May 27th, 2011 again I waited all day I personally called the driver to make sure he was coming that day, when at approx. 7-8pm the driver calls me upset that he can't find my house, I asked him where he was so that I could guide him and that is when he tells me he is in SAN DIEGO I don't live in San Diego, I live in Riverside, CA which is about 80+ miles north of San Diego, all the documents including the paypal transactions have my Riverside, CA address. I should have suspected that they were not professional enough back when I was scheduling the first pick up Jainny had my address and tells me that the driver would pick my car up in Los Angeles which is 50+ miles west, I told her I lived in Riverside not Los Angeles and she said I thought you lived in CALIFORNIA, I had to explain the different cities etc.
The second pick up was a bust, so I contacted them again the following Monday asked for a full refund and was treated very badly by miss Jainny she was very rude and basically told me I didn't know my own address. I can work with people who can acknowledge their mistakes but dislike those who blame others for their own incompetence.
After giving them many opportunities to make things right I went with another company that scheduled my car pick up quickly and efficiently I had absolutely no problems. With Sun Auto Transport I lost time, work days and had to change my flight and even after so many mistakes on their part I was told that they have a NO REFUND POLICY which would be ok if and when they had not made so many mistakes and would have been able to offer reliable services nothing went right, BEWARE!!!!
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Beltran
Quote or Order Cost:
$800

Company Response
sergio ramirez from Sun Auto Transport Submitted this response.
Response Date: 7/8/2011 11:27:00 AM
I really disagree with you because that was not what happened,first since you gave us the address of pick up the system automatically sent you an invoice with all the information you provide us and I told you to please check everything to make sure it was correct and you never say anything about the address being wrong. Also the first driver we assigned to you had an inconvenient on the road and even I spoke to you on that Friday and told you what was going on and that the driver was going to be delay, after I left the office the driver was going to call you but because his phone run out of battery his dispatcher called you, of course it was a different person from the driver, but he explained the situation to you winch you did not believe. Now we always answer your phone calls but we don`t work Saturday nor Sundays and you knew that so it was impossible for us to answer the phone over the weekend. the first thing I did when I got into the office on that Monday when I heard your voice mail was called you to fix the problem then we assigned the vehicle to a different driver without charging you extra for the cancellation on the firs driver, we understood your point of view and because it is our main goal to satisfy the customer we assigned to another driver. even there we never got any complaints from you about the address for the pick up which was the one you provided us. and when this second driver arrived for the pick up of course he was in a wrong address cause that was the one you give us. when that happen I was very nice to you and told you that even if it was your mistake or ours I would get you a driver that was on the area of riverside for the same day and you refuse saying a lot of things to me even insulting me. and since the beginning you knew that once the car was assigned to a driver the deposit is not refundable.