State 2 State Auto Transport provided Kirk all the details and the length it would take to move his vehicles the day he booked his transport for both his vehicles he was transporting from Racine, WI to El Cajon, CA and back. We were clear with him the location in Racine, WI is not a common route the drivers normally take and we discussed with him clearly we would work to move it as fast as possible and we advised him what it would take to and how long it would take to transport them. We are very honest and like to give each and every one of our customers as much information as possible to have the smoothest transport. Kirk Sawyer was provided several options and he didn't want to accept any of them. Our goal at State 2 State Auto is to provide a high level of honestly and knowledge to each customer from the beginning to avoid any misunderstandings!