Caveat emptor!

Steve Trygg Submitted this review about State 2 State Auto Transport Inc.
Review made Live: 4/29/2012 11:23:00 AM
On December 22, 2011, I entered into contract with State2State to transport my car from FL to CT four months later, specifically on any day of their choice April 23-27, 2012. The pick-up was never made despite daily reminders and queries by phone and e-mail. State2State's written explanation on the last pick-up date was "unfortunately the carrier's (sic) haven't fulfilled a full load as of yet." In other words, since they obviously didn't have enough orders, the trip wasn't worth their while, and they decided to unilaterally cancel our contract, something that created significant problems for me. I must therefore rate State2State a company that can NOT be trusted and that I in no way whatsoever want to recommend.

Company Response
Yali from State 2 State Auto Transport Inc. Submitted this response.
Response Date: 5/1/2012 4:55:00 PM
We never cancelled or avoided the customer to move his vehicle. Yes, the customer booked 4 mos ahead of the moving dates and with gas prices increasing every month, drivers prices have also increased as well. We have done everything to move this customers vehicle and stayed in full communication with him. He has not returned any of our emails or calls lately and we have had several drivers want to take the order for more money and have not heard back from the customer at all to move forward with his order. The customer decided to post a negative review on our company and not get back to us ,so we can transport his vehicle. We did not at any time refuse or cancel his order. We have not heard back from him till now on any of our attempts to move his car. We have not charged the customer either for any deposit.