When a transport order is placed, customers are advised it generally requires 7 – 10 days to assign a carrier and vehicle pickup. It generally takes 7 – 14 days to pick up and complete the move. There are cases when total transport time happens quicker; however, there are times that this process may take longer than anticipated due to equipment malfunctions. Deliveries can also be delayed due to adverse weather or road conditions especially in December traveling cross country. Additionally, this particular transport was right in the middle of the holiday season. Our number one priority is a safe and secure move, which happened. We do apologize for inconveniences that were caused to our customer. I personally talked to Don C at TNT to discuss this complaint. By attempting to better serve this customer, Don at TNT in fact authorized refunding this customers rental car expense, which is not a requirement. We at Specialty Mobile will continue to do the best job we can to service our customers. Sincerely, Amy/Specialty Mobile