Dear Customer , our entire team apologizes for the miscommunication that took place when scheduling your service appointment. We experienced a serious technical issue with our scheduling software, which caused us to lose valuable information about our upcoming shippments. As a result, we did not meet our scheduled service. We truly apologize for the inconvenience this has caused you. We have resolved the technical issue since, so we are happy to serve you. As per our record, the car was picked up and we are waiting for the delivery. Your shipping agent will keep you posted. We hope to have an opportunity to work with you again.